PLEASE READ THE FOLLOWING CAREFULLY
Our website address is: http://arabianoasisadventure.com/
Please note that the terms and conditions of your booking will vary dependent upon the options that you have selected. In the following conditions, the term ‘Company’ means Arabian Oasis Adventure, and the terms ‘Customer’ means the signatory on these booking conditions, signed at the time of payment. The conditions apply to all bookings accepted by the company and cannot be varied by any of its employees. Your travel agent, tour operator has a duty and responsibility to ensure you are fully aware of these terms and conditions, prior to making any booking or payment. These booking conditions apply to any booking with up to ten passengers/ customers on the same booking reference. For eleven or more, please refer to us for an updated booking conditions.
WHERE TO BOOK
By telephone or email directly to Arabian Oasis Adventure.
By contacting a reliable tour operator outside Oman who is licensed to sell our product & services.
WHEN TO PAY
For Bookings made 21 days or more prior to arrival date: 25% of the total package price should be paid as a deposit in order to process the booking and secure services. The remaining balance must be paid in full 21 days prior to arrival date to Oman. If any due payment is not received within these deadlines, the company reserves the right to treat the booking as cancelled by the client.
For Bookings made between 20 to 16 days prior to arrival date: 50% of the total package price should be paid as a deposit in order to process the booking and secure services. The remaining balance must be paid in full once full services are confirmed. If any due payment is not received within these deadlines, the company reserves the right to treat the booking as cancelled by the client.
For Bookings made 15 days or less prior to arrival date: Full payment is required in order to process the booking. No action will be taken until payment is received.
At any stage in the process, if the service is on request basis and is unable to confirm due to non-availability of services, a full refund will be given, including any deposit paid.
PRICES AND WHAT’S INCLUDED
You will be notified at the time of booking of the price of your holiday and services, and the amount of the non-refundable deposit required if any. Prices may vary from what’s advertised due to currency fluctuation or the supplier changing their rates in a very short notice.
All our prices are per person or per services and will be indicated clearly and include all services indicated in the itinerary we issue to any inquiry.
CHILD & 3rd SHARING
Child and 3rd adult policies vary according to each hotel’s individual policy, and will be advised at the time of inquiry and in the itinerary we issue in relation to any inquiry.
All prices, services and facilities are subject to availability and/or change. Accommodation availability on arrival and departure in destination is based on international guidelines but is not guaranteed. Check-in: 14:00 Check-out: 11:00.
Should any of your party have a special request, these should be requested at the time of inquiry. While we make every effort to make such arrangements, special requests cannot be guaranteed and in many cases are subject to availability.
CANCELLATIONS AND NO SHOWS*
Cancellation fees will be charged as follows:
30 days or more prior to arrival date: USD25.00 (fixed amount)
29-21 days prior to arrival date: 50% of total holiday cost.
20 days or less, including No Show: 100% of total holiday cost.
In the case of unused services, no refund is applicable.
We highly recommend you take out a valid insurance policy to cover yourself for any such possibility.
- Some suppliers impose stricter cancellation charges than this. In such cases, you will be advised in writing at the time we issue you with a confirmed itinerary of these specific charges.
AMENDMENTS BY CUSTOMERS
Amendments (should be with no further liabilities upon the company and subject to availability) to a booking can be made up to and including 21 days prior to arrival date, without charge. All other amendments will be considered as a cancellation, and normal cancellation charges will apply.
AMENDMENTS BY CUSTOMERS
CIRCUMSTANCES BEYOND OUR CONTROL
In the unlikely of changes to your holiday arrangements due to circumstances outside of our reasonable control such as strikes, lock-outs, or other industrial action, labour disputes, acts of God, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule regulation or direction, impossibility of the use of any means of public or private transportation or any action of any government or regulatory body, accident, breakdown of paint or machinery, fire, flood or storm, other adverse weather conditions affecting any airport, port or any other transport link, embarkation or disembarkation point and their operation, flight delays, other matters affecting air traffic control (including failure of equipment, systems and software), siege, acts of terrorism, police or security alerts or precautionary measures taken, Arabian Oasis Adventure will not accept any liability on the above points under this condition.
THIRD PARTY CONDITIONS
The company is not itself a provider of accommodation, ground services or tours nor does it control the third parties who provides such services in connection with the customers holiday. Some of the third party conditions seek to exclude or limit liability of the third party concerned (for instance, the liability of airlines for personal injury (including death) or loss or damage to property and baggage is usually limited by conditions contained within the airlines ticket and conditions of carriage (and/or) by operation of the applicable law).
We carefully check all aspects of the information contained within Arabian Oasis Adventure color brochures any other literature, and are correct, to the best of our knowledge, at the time of going to print. However, facilities available within hotels, flight times and excursions may vary due to demand, religious events and seasonal variations. Such charges are beyond our control and we accept no liability to their occurrence for them.
As this is not the responsibility of Arabian Oasis Adventure, we recommend travel insurance cover is obtained by you directly. Please ask your insurance agency or broker for a suitable policy.
If you have cause to complain, please do so when and with whom you experience the problem. Our suppliers will do their utmost to resolve any issues at the time they occur. For unsolved complaints, please write to the issuing office. Complaints should be received within 6 weeks of your return date and should include the lead name on the booking and dates of travel/ service.
All rates and special offers are subject to change, availability and the above conditions. All suppliers reserve the right to close, change or suspend facilities/ offers without notice. Some facilities, such as leisure facilities may incur additional charges payable locally.